LUMA / Frequently Asked Questions
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Frequently Asked Questions

Everything you need to know before choosing a LUMA scarf, understanding our fabrics or placing an order.

What fabrics does LUMA offer?

Our range can include materials such as silk, satin, modal, chiffon and viscose. The exact material of each piece is shown with the product information.

How do I choose the right scarf fabric?

Consider how you want the scarf to feel and where you plan to wear it. Silk and satin offer a polished character, modal is known for softness, chiffon brings lightness and movement, and viscose offers versatility.

How should I care for my scarf?

Always follow the care information provided with the individual piece. Delicate fabrics generally benefit from gentle handling, careful washing, appropriate drying and safe storage.

Can I order through the LUMA website?

Yes. Browse the products on the main LUMA shop, add your chosen pieces to the cart and proceed through checkout.

Does LUMA offer Cash on Delivery?

The LUMA storefront currently presents Cash on Delivery availability across Pakistan. Please check the checkout information and current site notices when ordering.

Is delivery free?

The storefront currently advertises free delivery on prepaid orders. Conditions can change, so confirm the current offer at the time of purchase.

How do I contact LUMA?

You can reach LUMA through the contact options and social channels provided on the website, including WhatsApp, Instagram and Facebook.

What if I need help choosing a scarf?

Start with the fabric guide and scarf guide. If you still need help, contact LUMA and describe the colour, occasion and type of feel you are looking for.

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